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KMID : 1003720150240040331
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Korean Journal of Occupational Health Nursing
2015 Volume.24 No. 4 p.331 ~ p.339
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The Moderating Effects of Social Support between Emotional Labor and Job Satisfaction in Clinical Nurses
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한혜율:Han Hye-Yul
이지영:Lee Ji-Young/장인순:Jang In-Sun
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Abstract
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Purpose: The purpose of this study was to investigate the moderating effects of social support between emotional labor and job satisfaction in clinical nurses.
Methods: Participants were 311 clinical nurses and data were collected from July 11th to 18th, 2014. The data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient and hierarchical multiple regression with SPSS 21.0.
Results: The job satisfaction indicated a significant relationship to surface-acting (r=-.191, p=.001), deep-acting (r=.179, p=.002) and social support (r=.342, p<.001) respectively. Emotional labor significantly affected job satisfaction (F=11.592, p<.001), and explained 5.4% of the variance in job satisfaction. The social support acted as a moderator on the relationship between emotional labor and job satisfaction at significant level (F=11.416, p<.001).
Conclusion: The results of this study suggest that it is important to develop social support promoting and stress relief program for clinical nurses to improve job satisfaction.
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KEYWORD
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Emotional labor, Job satisfaction, Social support, Nurse
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